Management Analysis Situation 3

In your position as manager of quality control of an automotive plant you failed to reach the quality aims. There are several crucial customer complaints. Now you have to explain the rather delicate situation to the board of directors. How will you do that? 1. I delegate the responsibility upwards because my position does not allow me to offer the necessary improvements. 2. I ask my colleagues to develop a catalogue of measures. 3. I ask the executive producer for support and advice. 4. I define new quality goals. 5. I analyse the reasons for the failure and look for options. 6. First of all I develop a catalogue for improvement. Distribute 10 points to those alternatives (3 at the most ), which are the most attractive ones to you.: alternative no. please select 1 2 3 4 5 6 score alternative no. please select 1 2 3 4 5 6 score alternative no.. please select 1 2 3 4 5 6 score

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